Cruise Manager

Location: Tilbury

The Port of Tilbury has a vacancy for an enthusiastic individual reporting to the Head of Cruise to promote and manage the Port’s cruise facilities. The individual will supervise terminal operations in order to provide excellent customer service and assist in maximising revenue opportunities, and to develop new business for the Cruise Terminals creating value from the historic listed buildings. Greenwich and Belfast moorings will be included in this role.

The Cruise Terminals currently have bookings for over 100 Cruise ships for 2018. The successful candidate will have the responsibility for the management of daily operations and social/business/community functions that will also occur at these terminals. They will be in close passenger contact, ensuring the best service levels, for a swift and memorable Cruise Terminal experience for passengers, as well as an interface to ensure smooth running of the operations. This position will also include Port promotional and local community activities.

Other duties will include assisting with the preparation and organisation of sales and marketing material to targeted clients and cruise lines; the co-ordination of staff and other resources in line with ships’/terminal requirements and liaising with ships’ agents and ground handlers to ensure KPIs are met.

It would be desirable (but not essential) for the successful candidate to have a good knowledge of the Port’s geography, assets, statistics, business and achievements or have experience in handling passengers in a similar environment.

A flexible approach and an ability to meet deadlines, as well as regularly working unsociable hours in order to ensure that the job is completed is a requirement for this position, this will include weekend working.

If you possess excellent verbal and written communication skills and are willing to make a long term commitment providing the highest levels of customer service then please contact Joan Gillies on 01375 852212 or email for an application form.

Closing Date: 16th March 2018

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